SUPPORT PACKAGES
We're here to help. Our after-sales support, spares and servicing solutions are designed for customer success.
REACH SUPPORT
Experience peace of mind with Reach Robotics’ Core & Comprehensive Support Packages. Developed to ensure you have the smoothest experience, both integrating and utilising products.
CORE SUPPORTRR-SUP-COR |
COMPREHENSIVE SUPPORTRA/RB-SUP-COM |
INCLUSIONS |
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NO FAULT - NO COSTFully cover your investment in the event of any system failure whether caused by you or beyond your control. Does not cover lost or stolen equipment. Shipping is the responsibility of the client. |
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INCLUDED FULL SERVICEEvery Reach Robotics product is recommended to be serviced after 1 year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the administrative hassle later on by purchasing our Comprehensive Support Package. Also available as a standalone option. |
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REACH ROBOTICS TRAININGA dedicated training session for you and any number of teammates. Up to a half day training package that covers all features of the system including Reach Control, Master Arm, Manipulator and Advanced Feature Training. Conducted via Video Call. |
| 2 hours | 10 hours | INTEGRATION SUPPORTUp to 10 hours of integration support including electrical, mechanical, and software considerations for integrating Reach Robotics products. Includes dedicated video call and remote terminal sessions. |
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PRIORITY TECHNICAL SUPPORT(See also our Support Policy below)Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. |
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SOFTWARE & FIRMWARE UPGRADESReach Robotics proactively alerts and manages customer updates to Firmware and Software on all systems. |
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PRIORITY ACCESS TO STAND-BY SPAREPriority access to our stand-by rental manipulator stock. Have a back-up system for critical missions. |
Discover our full support offering
INCLUSIONS |
CORE SUPPORTRR-SUP-COR |
COMPREHENSIVE SUPPORTRA/RB-SUP-COM |
|---|---|---|
NO FAULT - NO COSTFully cover your investment in the event of any system failure whether caused by you or beyond your control. Does not cover lost or stolen equipment. Shipping is the responsibility of the client. |
|
|
INCLUDED FULL SERVICEEvery Reach Robotics product is recommended to be serviced after 1 year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the administrative hassle later on by purchasing our Comprehensive Support Package. Also available as a standalone option. |
|
|
REACH ROBOTICS TRAININGA dedicated training session for you and any number of teammates. Up to a half day training package that covers all features of the system including Reach Control, Master Arm, Manipulator, and Advanced Feature Training. Conducted via Video Call. |
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INTEGRATION SUPPORTUp to 10 hours of integration support including electrical, mechanical, and software considerations for integrating Reach Robotics products. Includes dedicated video call and remote terminal sessions. |
2 hrs | 10 hrs |
PRIORITY TECHNICAL SUPPORT (See also our Support Policy below)Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. |
|
|
SOFTWARE & FIRMWARE UPGRADESReach Robotics proactively alerts and manages customer updates to Firmware and Software on all systems. |
|
|
PRIORITY ACCESS TO STAND-BY SPAREPriority access to our stand-by rental manipulator stock. Have a back-up system for critical missions. |
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Discover our full support offering
CAPPED PRICE SERVICING
Every 1 year (or 200 hours of use, whichever comes first) a Reach Manipulator is recommended for preventative maintenance by return to Reach Robotics HQ. Cap the price of this service and avoid the purchase paperwork later on, by purchasing our Capped Price Servicing Package with your product.
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REACH SPARES & SERVICING
Perform on-the-go repairs of your manipulator and other RR Products with The Reach Spares Package. Reach Core Spares (RA/RB-SPA-COR) covers basic repairs, whereas Reach Comprehensive Spares (RA/RB-SPA-COM) provides the ability to fully repair a system by swapping out any unserviceable module with a replacement.
ALPHA SPARES KIT
RA-SPA-COM
BRAVO SPARES KIT
RB-SPA-COM
