REACH ROBOTICS SUPPORT

After-sales Support, Spares and Servicing Solutions

REACH SUPPORT

Experience peace of mind with Reach Robotics’s Core & Comprehensive Support Packages. Developed to ensure you have the smoothest experience, both integrating and utilising products.

CORE SUPPORT

BPL-SUP-COR

COMPREHENSIVE SUPPORT

BPL-SUP-COM

INCLUSIONS

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REACH ROBOTICS TRAINING

A dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call.

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INTEGRATION SUPPORT

Up to 10 hours of integration support including electrical, mechanical, software considerations for integrating Reach Robotics products. Includes dedicated video call and remote terminal sessions.

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PRIORITY TECHNICAL SUPPORT

Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets.

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SOFTWARE & FIRMWARE UPGRADES

Reach Robotics proactively alerts and manages customer updates to Firmware and Software on all systems.

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SERVICING NOTIFICATIONS

Be actively notified you when your manipulator needs to be returned for a Service.

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PRIORITY ACCESS TO LOANS

Priority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure.

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INCLUDED FULL SERVICE

Every Reach Robotics product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package.

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NO FAULT - NO COST

Be covered for EVERY scenario! Reach Robotics will cover all repair and freight costs in the event of a failure, no matter the circumstances.

INCLUSIONS

CORE SUPPORT

BPL-SUP-COR

COMPREHENSIVE SUPPORT

BPL-SUP-COM

REACH ROBOTICS TRAINING

A dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call.

INTEGRATION SUPPORT

Up to 10 hours of integration support including electrical, mechanical, software considerations for integrating Reach Robotics products. Includes dedicated video call and remote terminal sessions.

PRIORITY TECHNICAL SUPPORT

Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets.

SOFTWARE & FIRMWARE UPGRADES

Reach Robotics proactively alerts and manages customer updates to Firmware and Software on all systems.

SERVICING NOTIFICATIONS

Be actively notified you when your manipulator needs to be returned for a Service.

PRIORITY ACCESS TO LOANS

Priority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure.

INCLUDED FULL SERVICE

Every Reach Robotics product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package.

NO FAULT - NO COST

ABe covered for EVERY scenario! Reach Robotics will cover all repair and freight costs in the event of a failure, no matter the circumstances.

CAPPED PRICE SERVICING

Every 1 year (or 200 hours of use, whichever comes first) a Reach Manipulator must be returned to the Reach Robotics facility for maintenance. Cap the price of this service and avoid the hassle later on, by purchasing our Capped Price Servicing Package with your product. A great time-saver down the line, if your procurement process is long and arduous.

Get in touch for more information:

REACH SPARES & SERVICING

Perform on-the-go repairs of your manipulator and other RR Products with The Reach Spares Package. Reach Core Spares (RX-SPA-COR) covers all basic repair work, whereas Reach Comprehensive Spares (RX-SPA-COM) provides a more extensive repair kit arsenal. Download our Support Brochure for an overview of the Spares packages available.

ALPHA SPARES KIT

RA-SPA-COR
Alpha spares kit

BRAVO SPARES KIT

RB-SPA-COR
Bravo spares kits

GET TO KNOW US

OUR TECHNOLOGY & OUR TEAM

Follow our Newsletter to discover how our robotic systems are used by customers globally and take tech deep-dives with our engineering experts. We never spam, keep it brief & only share the newsworthy.